Privacy policy

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery
Shipping charges and credit card charges (5%)  apply to returns without any reason
*T&C Apply.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

For normal credit card or cash on delivery (COD) payments, there is a 5% charge on your total amount, plus the applicable shipping charges.

In the case of tabby payment, if you request a refund, there will be a 12% charge on your total amount, in addition to the shipping charges

*T&C Apply.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at our contact us page.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Shipping

To return your product, you should mail your product to: info@leclercbaby.me

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Warranty Coverage : 
Please send us a video and photos of the problems you are experiencing with your stroller, along with a description of the issues and the invoice of your purchase. Kindly email this information to Mr. Chandra at chandra@leclercbaby.me, copying jesmin@spreadt.com and info@leclercbaby.me.

Our team will promptly get in touch with you.